Customer Service Agent (Call, Email & Chat) Job at HelpFlow, Grand Rapids, MI

bzVJWlNCSFhXOVFzbDk3Ly9YcTU5R0tJTmc9PQ==
  • HelpFlow
  • Grand Rapids, MI

Job Description

Customer Service Agent

Looking for a stable remote customer service job? Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Calls, Emails & Chats)

Working Hours: Shifting schedule, predominantly US business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As a Customer Service Agent, you will handle incoming calls, emails & chat. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

  1. Convert calls/emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
  2. Protect company's, clients', and visitors' information.
  3. Work with the team to accomplish your goals individually and as a team.
  4. Update your knowledge through continuous learning. (Self-paced and group training)
  5. Ensure you have the right equipment and a proper place to work productively.

Job Tags

Work from home, Shift work,

Similar Jobs

CoreCivic

Correctional Dental Assistant Job at CoreCivic

 ...Job Description CoreCivic is seeking a Correctional Dental Assistant for a job in Watonga, Oklahoma. Job Description & Requirements...  ...certification or equivalent or greater. ~One-year dental assisting experience is required. ~ Certificate\nor evidence of completion of a... 

Radix Construction Inc

Social Media Manager Job at Radix Construction Inc

 ...About the job Social Media Manager Were Hiring: Social Media Manager (Remote) Are you a creative strategist with a passion for storytelling, engagement, and data-driven growth? Were looking for a dynamic Social Media Manager to join our remote team and... 

Data Cloud Merge

Entry-Level Business Analyst: Data & Process Solutions Job at Data Cloud Merge

 ...candidate will participate in gap analysis and conduct JAD sessions to ensure that applications meet business requirements. A Masters/Bachelors degree in Science, Engineering, or Information Management is desirable. Skills in analytical reasoning, problem-solving, and JIRA... 

US0767 Prysmian Cables and Systems Usa LLC

Sr. Process Engineer Job at US0767 Prysmian Cables and Systems Usa LLC

 ...the world around us. Work Location: Jackson, TN Work Schedule: Weekday, day shift Position Summary Reporting to the Engineering Manager, the Senior Process Engineer is accountable for driving process improvement initiatives aligned with business objectives... 

Microsel Of Colorado Llc

Account Executive - Computer Hardware & MSP Company Job at Microsel Of Colorado Llc

 ...4. We have an opening in our Custom Computer Production & Fulfillment...  ...products, imaging services and product fulfillment. In addition...  ...addition, TrinWare is a leading IT Managed Service Provider in the Rocky...  ...makers Experience running remote sales meetings, including...